Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in the same condition you received it, and in its original packaging. You’ll also need your order number or proof of purchase.

As our stickers are a hygiene product, we’re unable to accept returns on opened packs.

How to start a return
Email us at hello@suckersrun.com with your order number. If your return is accepted, we’ll confirm the return address and next steps by email. Please don’t send anything back before requesting a return — items sent to us without an approved return can’t be accepted.

Return postage is the customer’s responsibility, unless the item is faulty, damaged or incorrect, in which case we’ll cover it.

Damages and issues
Please inspect your order on arrival and contact us straight away if the item is faulty, damaged, or if you’ve received the wrong thing, so we can put it right. Email hello@suckersrun.com within 14 days with your order number and, where relevant, a photo.

Exceptions / non-returnable items
For hygiene reasons we can’t accept returns on opened or used packs. We also can’t accept returns on gift cards.

Your statutory rights
Nothing in this policy affects your statutory rights. Under the Consumer Contracts Regulations you have the right to cancel a distance purchase within 14 days of receiving it. This right does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We’ll let you know once we’ve received and inspected your return, and whether the refund has been approved. If approved, you’ll be refunded to your original payment method within 5 working days of us receiving the return. It can take a little longer for your bank or card issuer to post the refund.

If more than 15 working days have passed since we approved your return and you still haven’t seen the refund, please contact us at hello@suckersrun.com.